Refund policy

Last updated: October 17, 2026

Returns

Return eligibility depends on the items in your order.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

For hardneck garlic, send us an unaltered photo within 2 days of receiving it.

For everything else, send us an unaltered photo of damaged product within 7 days of arrival.

We will provide a store credit or refund for the value of the item if it's obviously our fault. We can also ship a new item if the item is still in stock or other item of equivalent value.

The photo must be clear, unaltered and ideally show the product as it arrived in its packaging.

We may request further evidence if the unaltered photo does not demonstrate that the goods were received in an unacceptable condition.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at shawn@purplemonkeyfarms.com.